Standards & Assurance
Returns & Exchange Policy
Our 14-day client assurance program. We pride ourselves on transparent, ethical transactions.
Eligibility Requirements
To qualify for a return or exchange, your request must be initiated within 14 calendar days of confirmed courier delivery.
- Wigs & Lace Units: Must be completely unworn, with the Swiss HD lace uncut, untouched by adhesive, and all original security bands intact.
- Raw Hair Bundles: Must remain bound in their original security ties and unwashed.
- Hair Care Formulations: Sealed in original carton with hygiene film unbroken.
Hygiene Notice
Due to public health and hygiene regulations (NDPA / global standards), units that have been worn, cut, or altered cannot be accepted for refund.
Refund Process
Once received at our inspection atelier, your item is evaluated within 48 hours. Approved refunds are credited directly back to your original payment card or bank account via Paystack.